Account and order information
No email address is required to create an account; a username and password are sufficient. This service processes usernames and authentication credentials to create accounts, maintain sign-in sessions, and manage subscriptions. Email is not required for registration. If a user voluntarily provides an email address in a support ticket, it is used only to handle that request. Do not submit personal information unrelated to the issue.
Order records include the selected plan, amount, payment status, transaction identifier, and refund status. They are used to confirm payment, provide the subscription, reconcile accounts, and resolve transaction disputes. Plan status and cumulative data usage help determine service entitlements and remaining allowance; they do not represent records of websites visited.
What is not logged
VPNRole does not keep logs of websites users visit, specific URLs, browsing content, or content transmitted through subscription routes. It does not create historical profiles that could be used to reconstruct an individual's browsing activity. Cumulative data usage is billing information and is handled separately from website visit records.
Subscription routes do not persist individual connection logs, including records linking connection times and source addresses to destination addresses. Temporary operational state needed to maintain a connection is used only while a session is being handled and is not retained as a historical connection record after the connection ends. This policy does not mean that website sign-in, order, and support ticket information is also discarded; that information is processed for the purposes described here.
Website analytics and browser storage
Website analytics help us understand page visits, referral sources, language selections, and entry-point clicks so we can improve content and user flows. They are not used to record browsing activity on subscription routes. Analytics should not include passwords, sign-in credentials, subscription URLs, or support ticket contents, nor should analytics identifiers be combined with account activity to build personal profiles.
Cookies and local storage may be used to maintain sessions and save language preferences and necessary interface state. Sign-in credentials may be stored in the current browser so the panel can identify the account. Users can clear relevant data by signing out and changing their browser settings. After clearing data, users may need to sign in again or select a language, but this does not delete server-side order records. Sign out after using a shared device.
Payment processing and information disclosure
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network. VPNRole uses order identifiers, amounts, and payment results to reconcile transactions and does not ask users to provide their payment account passwords.
Third parties handle transaction information under their own rules; this policy does not replace their privacy notices. When using USDT, transactions may be searchable on a public network. Deleting a VPNRole account does not remove public transaction records. This service does not sell personal information. Any disclosure required to deliver the service, resolve disputes, or comply with applicable law is limited to what is necessary for that purpose.
Retention, access, and deletion
Account information is retained while the account is in use. Order and refund records are kept for as long as needed to complete transactions, reconcile accounts, and handle disputes; longer retention is required when applicable law says so. Website analytics are deleted or aggregated after their analysis purpose is fulfilled. Support ticket information is removed after the issue is resolved when there is no further need to retain it. Data is not kept indefinitely for unspecified purposes.
Users can request access to, correction of, or deletion of account information through a user panel support ticket. To prevent accidental deletion, account ownership must first be verified, and the impact of deletion on subscription use must be explained. Transaction information that must be retained will be restricted to its required purpose. Backup data that cannot be cleared at the same time as the account will be removed during backup rotation. Do not include passwords or complete subscription URLs in a request.
Policy updates and privacy requests
If there are material changes to processing purposes, data categories, or user rights, this service will update this page and its “Last updated” month, and notify users of important changes through the website or user panel. Where separate consent is required, merely changing this page does not replace the relevant process.
For questions about data use, retention grounds, or deletion outcomes, submit a privacy request through the support ticket entry after signing in and specify the account matter involved. Provide only the information needed for verification. See the Terms of Service for subscription use and refund terms.